Help Centre
Questions, answered.
The product
How does the 2-in-1 brush work?
The handle holds a sealed water reservoir. Press the button and a fine mist releases right at the bristles, so hair is softened the instant you brush through it — less pulling, less breakage, no tears.
The handle holds a sealed water reservoir. Press the button and a fine mist releases right at the bristles, so hair is softened the instant you brush through it — less pulling, less breakage, no tears.
Will it work on my hair type?
Yes — fine, thick, straight, wavy, curly or coily. For curls, brush from the ends up while misting for the smoothest result.
Yes — fine, thick, straight, wavy, curly or coily. For curls, brush from the ends up while misting for the smoothest result.
What do I put in the reservoir?
Plain water works beautifully. You can also use diluted leave-in conditioner or a detangling spray for extra slip.
Plain water works beautifully. You can also use diluted leave-in conditioner or a detangling spray for extra slip.
How do I refill it?
Twist open the cap on the handle, fill, and close — about ten seconds. Sealed and leak-proof when closed.
Twist open the cap on the handle, fill, and close — about ten seconds. Sealed and leak-proof when closed.
Is it safe for children?
Very — it was partly designed for exactly that. The mist softens knots so brushing doesn't hurt, which makes school mornings dramatically calmer.
Very — it was partly designed for exactly that. The mist softens knots so brushing doesn't hurt, which makes school mornings dramatically calmer.
Ordering & shipping
How long does shipping take?
Every order ships free with insurance and arrives in 6–9 business days. A tracking number is emailed the moment it's on the way.
Every order ships free with insurance and arrives in 6–9 business days. A tracking number is emailed the moment it's on the way.
Which colours are available?
Beige and Black.
Beige and Black.
Do you ship internationally?
Reach out at support@brumelle.store with your location and we'll confirm delivery options for you.
Reach out at support@brumelle.store with your location and we'll confirm delivery options for you.
Returns
What if I don't love it?
You have 30 days from delivery. Email support@brumelle.store and we'll walk you through the return — no hoops, no hassle.
You have 30 days from delivery. Email support@brumelle.store and we'll walk you through the return — no hoops, no hassle.
My item arrived damaged.
Skip the return — email us a photo and we'll replace it or refund you straight away.
Skip the return — email us a photo and we'll replace it or refund you straight away.
Still stuck? Email support@brumelle.store — we reply within 24 hours on business days.